Return and Refund Policy

Effective Date: June 7, 2024

Thank you for shopping with Miaww™! We are committed to providing you with high-quality anime and Marvel-themed clothing. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging with all tags attached.
  • Proof of purchase (order number, receipt, or invoice) is required.

Non-returnable Items:

  • Gift cards
  • Clearance items
  • Custom or personalized orders

How to Initiate a Return:

  1. Contact Us: Email our customer service team at miawwofficial@gmail.com with your order number and reason for return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and return instructions if your return is approved.
  3. Shipping: Ship your item back to us using the address provided in the return instructions. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.

2. Refunds

Refund Processing:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process your refund to the original method of payment within 7-10 business days.
  • You will receive a confirmation email once your refund has been processed.

Partial Refunds:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

Late or Missing Refunds:

  • If you haven’t received a refund within the specified time, please check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at miawwofficial@gmail.com.

3. Exchanges

Eligibility for Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at miawwofficial@gmail.com.

Exchange Process:

  1. Contact Us: Email our customer service team with your order number and details about the product issue.
  2. Exchange Authorization: We will review your request and provide you with instructions on how to proceed if your exchange is approved.
  3. Shipping: Ship your item back to us using the address provided in the exchange instructions.

4. Gifts

Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: miawwofficial@gmail.com
  • Phone: +918981720055

Thank you for choosing Miaww™. We appreciate your business and strive to ensure you are satisfied with your purchase.

Miaww™ reserves the right to amend this Return and Refund Policy at any time. Updates will be posted on this page.